Listening, monitoring, advocating on your behalf
Using your already established social media profiles, we engage within the online community to connect with potential customers, boosting awareness and keeping customer service high.
According to Sprout Social, "A community manager is responsible for advocating a brand on social networks... actively going out within the online community to connect with potential customers and advocate accordingly."
As a small business owner, you know it's important to respond promptly to messages and comments, but you don't have the time (or the desire) to do so.
That's where we come in.
We comment, "like" and respond to your customers as if we are you. We answer their questions, direct them to the right section of your website or escalate the concern when it's more complicated.
Your customer feels attended to and you feel content knowing your brand image is in tact.